About nib
The nib group operate a family of travel insurance brands. nib is one of Australia’s largest providers and global distributors of travel insurance.
nib is a trusted travel insurance provider partnering with businesses and travel agents across Australia. Together with an expert network of travel insurance partners, nib helps to empower travellers so you can make the right choices when considering travel insurance.
nib’s purpose is to support better health and wellbeing for travel adventures, not only when planning the trip but while overseas, with cover available for emergency overseas medical expenses and access to a high standard of emergency assistance 24 hours a day and on your safe return home.
nib, a leading provider of travel insurance, is proud to help travellers as you explore the world. As part of the nib Group, they’re passionate supporters for travellers’ health and wellbeing.
nib believes in the power of informed decision-making and empowering travellers to make the right choices when it comes to protecting your travel experiences.
nib’s range of insurance plans provide options to suit every type of holiday, whether you’re embarking on a weekend away or a globetrotting expedition.
nib travel insurance – Travel Insurance to help you on your way
nib understands the importance of helping people access insurance products and services that may be suitable for every travel adventure; from planning and experiencing to returning home safely.
You can choose the plan that you think best suits the kind of holiday you’re taking and the level of cover you want – from a Domestic or International plan for a single trip or the Annual Multi Trip plan for multiple trips.
nib can provide cover for many things that could go wrong when you travel, including:#
- Having your trip or flights cancelled
- Accidental lost luggage or having it stolen
- Suffering a medical or dental emergency overseas
- Getting sick or injured overseas, even when playing amateur sports, and more
- Cover for some Coronavirus related events
nib Travel Insurance also includes automatic cover for a range of existing medical conditions and the ability to apply to cover some other conditions for an additional premium and increased excess.
# This is a summary of cover only. Coverage is subject to the terms, conditions, limitations and exclusions for each policy, as contained in the Product Disclosure Statement.
Throughout the entire customer journey from home and back again, nib have coverage available for:
- Overseas medical expenses and access to 24/7 emergency assistance
- Auto coverage for 40 existing medical conditions (criteria applies) with the ability to screen for other conditions
- Cancellation, travel delay and luggage coverage available
- Ocean cruising included as standard for no additional premium on international plans
- Up to 6 accompanying children for no additional premium (up to the age of 25 years old)
- No age limits on Comprehensive and Annual plans
Learn more about the cover available and discover the difference that travel insurance could make.
This is a brief summary of cover and does not include the full terms, conditions, limitations and exclusions. Please read the Product Disclosure Statements (PDS).
Easy online medical screenings
If you have an existing medical condition that is not automatically covered by your plan, you may be able to apply to have it covered for an additional premium and increased excess.
You’ll be asked to complete a medical screening which can be done quickly and easily online, in-store where you purchased your travel insurance or over the phone with a member of the helpful nib customer service team.
24/7 Emergency medical support
nib 24/7 Emergency Assistance provides emergency assistance for nib’s customers worldwide. Nib’s experienced specialists can be contacted by telephone 24 hours a day, 7 days a week to help you in the event of an emergency and to liaise on your behalf with nib’s medical team.
Phone:1300 555 019 (within Australia)
Phone: +61 3 8523 2800 (outside of Australia)
Email: travelassist@nib.com.au
Simple online claims
If you ever need to make a claim, you can do it online anywhere, anytime. nib’s team will work to assess it as quickly as possible.
Phone: 1300 353 176 (within Australia)
Phone: +61 2 7202 0508 (outside of Australia)
Email: travelclaims@nib.com.au
Travel Alert
You can only travel to your destination if there is no travel ban in place or if you have an exemption. Also, while a destination has a “Do Not Travel” warning in place for COVID-19, nib’s policies won’t cover a loss arising from COVID-19 in that destination. See the latest government advice at smartraveller.gov.au and health.gov.au, and check nib’s travel insurance alerts.
Important Information
Cover for some coronavirus related events is available on all nib’s travel insurance plans (excl. Cancellation and Additional Expenses Plan), but the types of benefits and benefit limits vary.
As much as nib would love to cover every coronavirus related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so read the Product Disclosure Statement (PDS) for Australian residents carefully for the full terms, conditions, limits and exclusions so that you know what is, and isn’t, covered.
Cover for some coronavirus related events is available on all nib’s travel insurance plans (excl. Cancellation and Additional Expenses Plan), but the types of benefits and benefit limits vary.
As much as nib would love to cover every coronavirus related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so read the Product Disclosure Statement (PDS) for Australian residents carefully for the full terms, conditions, limits and exclusions so that you know what is, and isn’t, covered.
Overseas Medical Benefit
If you contract coronavirus while on your trip, all of nib’s international travel insurance plans can offer cover for overseas medical expenses.
Medical evacuation & repatriation
All nib travel insurance plans include cover for medical evacuation and repatriation if we decide it’s medically necessary, up to the relevant benefit limit. There is no cover for medical, hospital or ambulance expenses in Australia.
Coronavirus Travel Costs
nib’s Coronavirus Travel Costs benefit is available on the Comprehensive Travel Plan, Australian Travel Plan and Annual Multi Trip Plan and can provide cover for several coronavirus-related events. It includes cover for quarantine expenses and trip cancellation if you are diagnosed with coronavirus.
Pearl Finance Group Pty Ltd trading as S.W. Black Travel, ABN 37601708874 is a distributor of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and receives a commission for nib products purchased through S.W. Black Travel. S.W. Black Travel acts as an agent for nib and not as your agent. S.W. Black Travel cannot give advice about nib products, and any factual information provided is not intended to imply a recommendation or opinion about nib products. Before you buy, please read the Product Disclosure Statement, Financial Services Guide and Target Market Determination (TMD) available from us. If you have a complaint about a nib product, see the Product Disclosure Statement for the complaints process. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.